hate/love apple

Lucky I was in London for the long weekend, and so enjoying the longest break from my laptop and the internet I’ve had in years. All the better considering it was in a shop, where I hoped it was being repaired.

By the time my last laptop, a beautiful 15″ PowerBook, had reached the end of its life, it was a decorticated zombie, battery, hard drive, DVD drive all dead, and case bearing the crumbling patina along the front edge, held together with an external portable FireWire drive that when I accidentally knocked the cable would bring everything to a graceful and irreversible crash.

As with my new MacBook Pro, it suffered from some distinct hardware issues. First, the peeling of the light case border, then the death of hard drive and the problematic Matshita Combo Drive. All variously and uncomplainingly replaced by MyMac in Melbourne for free, thanks to the joy of AppleCare.

My new laptop, after several months of far less harrowing use than that PowerBook began to exhibit odd behaviour, the trackpad and keyboard freezing, which after some messing around I realised was caused by the battery. Or rather, the topcase somehow didn’t get on well with the battery. For much of the last – more than a – year, I’ve been using it sans battery, and poking with my finger at the underside of the trackpad to bring it back to life on the occasions I did include non-mains power.

Not much of a laptop then, and despite being all over the Apple discussion boards, this finger-poking fix wasn’t ideal. I took it into one shop in Kreuzberg, and they said it would be difficult to prove I hadn’t damaged the case myself, so for a long time endured an expensive, hobbled device. Finally, as also documented numerously on the Apple boards, even the finger didn’t work.

Gravis is rather shiny and large, in Ernst-Reuter Platz, and I acquired a beautiful 500gb 2.5″ FireWire 800 drive from there for the unthinkably low price of €120 not so long ago. I’m still awestruck by the capacity and cheapness of drives now compared to eight years ago when 20gb was just beginning to pass from acceptable for a laptop. With my now completely paralysed laptop, and me feeling as though I’d had a significant portion of my identity eviscerated, I ventured there shortly before going to London, thinking at worst I could buy an external mouse and keyboard and get another couple of years out of another zombie laptop.

Not so attractive as a friend pointed out, when I keep people’s Macs running as a job, and should really be able to speak highly of them, instead of turning up with a Frankenstein.

At Gravis, they listened to my explanations, notes on the Apple boards, took my baby away for a few minutes, then came back and said I could pick it up this week. Today I did.

On why I hate/love Apple…

Yes, there is the exceptional software and hardware design, but there always seems to be issues that affect a lot of users, and having had two laptops with serious issues it is very easy for me to feel deeply frustrated with the only computer and OS I’d consider using. Really, if I had to use a PC running Windows or more likely Linux, I’d dispense with the hassle altogether and find something else to do.

As with my previous laptop, I bought AppleCare for three years, and as with that previous laptop, it paid for itself the first time I had to use it. My revitalised – and working with battery – baby has an entire new topcase, the price of which, including labour is greater than the cost of this insurance. The simplicity with which my problem was dealt with, fast, no arguing, pleasant, and most importantly, free are the reasons that even though there are problems with hardware and software (and had this one not been dealt with in such a good way, I would be far more pessimistic), I remain in love with Apple.

(Yes, there is a moral to this story, or rather a couple: Buy AppleCare, use the Apple discussion boards to diagnose your problems, and backup early and often.)

(I’ll stop now and caress my beautiful laptop for a while.)

things with bits

For all of you with Apple computers, iPods, iPhones, wireless internet, other bits and pieces of hardware, a need for various design things, anything else you can think of with a laptop or desktop, I’m finally offering what some of you have already enjoyed – Mac support and design services – from my years of fiddling around inside Macs.

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7 years experience living inside macs